Our Terms and Conditions

CONDITIONS

1) Your statutory rights are in no way affected by these Terms & Conditions.

2) We may change at the Terms & Conditions at anytime, and in doing so, it is your responsibility to check what alterations have been made. Your continued use of this Site, after any such changes, will constitute your acceptance of the changes to these terms.

3) At our discretion we may change, terminate or suspend any part of this website, including any content.

4) Acceptance of your order shall be acknowledged by e-mail, and will confirm name, delivery address, value of goods to be shipped and delivery costs.

5) Any weights, volumes or dimensions stated on the website are correct to best of our knowledge and have been attained from the manufacturers. The shipping weight is allowing for all packaging and the shipping container, plus the weight of the product to be shipped.

6) The prices on our website were correct at the time of uploading, we cannot however be held responsible for errors, or price increases made by our suppliers'. We shall endeavor to keep out prices up to date. We shall inform you if an error is found with your order, and give you the choice of accepting the correct price, or canceling your order.

7) There may be isolated occasions when products have to be substituted by an alternative, if unavailable at the time of processing orders. In every case we will use reasonable endevours to ensure this rarely happens and that the replacement is of comparable quality.

PAYMENT

1) All monies are payable in Pounds Sterling (GBP).

2) Payment may be made by credit or debit card as well as personal cheque ( with cheque guarantee card) You have the option of using paypal, posting a cheque, or by telephone  quoting your credit card / debit number.

3) No goods will be shipped until funds have cleared. All goods remain the property of Mmmm…. until such time as the full amount has been received.

4) If an instance occurs when we cannot fulfill your order, we shall contact you with the offer of an alternative product, or the option to cancel the order in part or full, at such time a refund shall be given for the outstanding balance.

5) At no time will we store your credit card details electronically or otherwise.

6) Should you make errors in entering your order, you will have a number of opportunities to correct it prior to finally confirming and submitting the order for us to fulfill.

DELIVERY

1) Delivery times are governed by our carriers, and are approximate.

2) Any delivery times are quoted from when the order is fulfilled to the package reaching its destination.

3) After seeking your approval we may ship your order in multiple installments, as required.

4) If free delivery or any discount is offered, it will be at our discretion and may not be available on certain products, or in certain countries.

5) There is a minimum charge of delivery of £6.95 UP TO 31KG per order.

TAXES / DUTIES

1) If local taxes or import duties are levied on your order this shall be the responsibility of the buyer and not Mmmm…. We therefore recommend that you check with your local authorities prior to placing your order to avoid possible distress.

RETURNS

1) If you are not satisfied by the products supplied, contact us upon receipt with the reason why, and we shall endeavour to remedy this. 'Upon receipt' shall be deemed to be within 24 hours of taking possession from the carrier, after this time we shall consider the order satisfied.

2) If you chose to return the package, you must obtain a returns number via e-mail first, then return the box with the contents in the same condition that they arrived. Bearing in mind that every product that leaves out premises is checked and photographed for both parties convenience. The cost of returning the package shall be the responsibility of the buyer and not Mmmm… although a refund of the order shall be given once the order has been returned and checked by us. A time limit shall be placed on this transaction of 5 days, after such time no refund shall be offered. You should ensure that the packaging used to return the goods is such that no damage shall occur to the goods whilst in transit.

3) We cannot accept returns that have been opened, tampered with, also any seasonal products and personalised products eg christmas valentines etc or any product that was specially ordered / bought in for your order.

LIMITATION OF LIABILITY & RISK

1) Any and all risk passes to the customer upon collection by the carrier.

2) Mmmm….  will not be held responsible for any loss or damaged caused by searches performed by custom officers.

3) We shall not be held responsible (directly or indirectly) for any (but not limited to) damage, injury (personal or otherwise), loss of business, profit, goodwill or reputation arising from this agreement or the use of our services.

4) If you chose to cancel your order, we will refund you in full if you advise us within 24 hours or ordering, we have the option to claim any out of pocket expenses we may have incurred, for example costs from our carrier.

5) This agreement and anything offered on our website will be provided 'as is', and no warranty or guarantee is offered, or implied. As a result of this, use of our website and services shall be at your own risk.

6) We cannot guarantee that our website will be available 100% of the time, and because of this any loss, financial or otherwise, will not be our responsibility.

7) Loss or damage caused by our website or e-mail system, through error or virus, shall not be our responsibility, and no compensation shall be offered.

8) Any person, or persons, who do not agree to these terms and conditions, should refrain from using our website and services immediately.

9) We have the right to refuse service, without prejudice or reason.

10) The services we offer are  available to all persons as long as they have the facility to pay for their order.

11) We have the right to cancel any order up until the time of shipping, and if this is so, we shall refund any and all monies paid in respect to that order, and offer no compensation in return for any reason.

12) We shall abide by the laws and regulations of the UK, in any and all cases of legality.

13) In any case the total cost of the order shall be greater than or equal to any claim against Mmmm…., its employees, representatives and directors.

GENERAL

1) We shall not be liable for any problems or costs arising from any cause beyond our reasonable control including, but not exclusively, acts of God, governmental act, war, fire, flood, explosion or civil commotion, failure of I.T. or telecom services, failure of a third party (including failure to deliver) and industrial action.

2) Any amendments to this agreement shall be posted on our website, and shall include the date on which it was last amended.

3) If any part of this agreement is found to be void or unenforceable, it will be removed from the main body, and in doing so shall not detract from the rest of this document, which will remain valid.

4) Until the order is collected by the carrier, and in part, accepted by you, this shall be an enforceable document, and shall bind all parties.

5) This contract shall be construed in accordance with English Law and shall be subject to the English Courts exclusively.

6) If, within 5 working days of receiving your order, we find that we cannot fill it, we shall contact you and offer alternatives, and / or the option to withdraw the order either in full or in part.

7) The charge for delivery offered on our website, shall be determined by the weight of the order, its destination, and the carrier appointed by us, this cost is agreed by you by your acceptance in proceeding through the electronic checkout.

8) You acknowledge that for any goods that you order from us, that you are over the legal age (if any) for the purchase of such items, and that you can legally purchase these products in your country of residence. Failure to comply with this may result in seizure of goods by customs officials, and in such a case, liability is yours, the buyer.